Privacy Policy

When you request a quote, schedule a cleaning, or contact us, we may collect information you provide directly, including:

• Your name and contact details (phone number and email address)
• Your service address and property details, such as property size, number of bedrooms and bathrooms, and cleaning preferences
• Details about the cleaning services you request and your scheduling preferences
• Communications you send us by phone, email, or text message

We may also collect limited information automatically, such as the pages you visit, your device and browser type, the general area you are browsing from, and delivery status information for messages we send you. We do not collect payment card numbers directly — payments are handled by our payment processors (see Third-Party Tools & Security below).

We use the information we collect to operate our business and serve you, including to:

• Prepare and deliver quotes and estimates for cleaning services
• Schedule and coordinate cleanings, including with property managers and Airbnb/STR hosts
• Send appointment confirmations, reminders, and updates by SMS text or email
• Communicate with you about your account, invoices, and service questions
• Occasionally send promotional offers and service updates we think you may find useful
• Improve our services, respond to requests, and comply with legal obligations

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. We only share information as needed to provide the services you request or as required by law.

By providing your mobile phone number, you consent to receive SMS/text messages from Graves Cleaning LLC regarding quotes, scheduling, service reminders, and promotional offers. Providing a mobile number is voluntary and is never required to receive cleaning services.

To opt out: reply STOP to any text message you receive from us. We will confirm your opt-out, and you will not receive further marketing or reminder messages unless you later choose to opt back in.

For help: reply HELP to any message for assistance, or contact us directly at (405) 697-0562.

• Message and data rates may apply, and delivery is not guaranteed by all wireless carriers.
• We do not sell or share your mobile number with third parties for marketing.
• SMS consent is separate from and independent of email consent.
• You may also contact us by email or phone at any time to update or remove your contact preferences.

Graves Cleaning LLC provides cleaning services throughout the Oklahoma City metro area, including recurring Airbnb and short-term rental turnover cleaning, commercial cleaning, deep cleaning, and move-in/move-out cleaning in:

• Oklahoma City
• Edmond
• Norman
• Moore
• Yukon
• Guthrie
• Bethany
• Midwest City
• Del City
• The Village

Don't see your city? We may still serve your area. Call us at (405) 697-0562 to confirm availability.

To run our business, we rely on reputable third-party tools and services, such as scheduling and quoting platforms, SMS and email messaging providers, payment processors, and booking tools. These providers may process your information only for the purpose of providing the services we request, under contracts that require them to protect your data.

• Information is transmitted securely and stored with access limited to authorized personnel.
• We review our vendors to confirm they apply reasonable safeguards.
• We retain personal information only as long as needed for business or legal purposes.
• We never sell or share your information with unrelated third parties.

While no system is 100% secure, we take reasonable steps to protect your information from unauthorized access, loss, or misuse. If we become aware of a data incident that may affect you, we will notify you as required by applicable law.

If you have questions about this Privacy Policy, want to update your contact preferences, or need to exercise your privacy rights, please reach us at:

We may update this Privacy Policy from time to time. When we do, we will update the effective date above. Please check back periodically for the latest version.